Refund Policy
Oser Clair LLC · Effective [DATE POSTED]
1. Condition Dossiers
1.1 Condition Dossiers are delivered instantly as digital files, so all sales are final, except in these cases:
| If | What we'll do |
|---|---|
| Your file won't open or is damaged | We'll send you a working copy. If we can't fix it, we'll refund you in full. |
| You were charged twice for the same dossier | We'll refund the duplicate charge. |
| You bought the wrong dossier and haven't downloaded it | We'll refund you, or switch it for the dossier you meant to buy. |
1.2 Email lola@oserclair.com within 7 days of purchase. Please include the email address you used at checkout and tell us what went wrong.
1.3 New versions you request during your 12-month update period are free, so there's nothing to refund on those.
2. How refunds are paid
2.1 Once we approve a refund, we issue it through Stripe to your original payment method. Banks usually take 5 to 10 business days to show the credit.
2.2 Any sales tax charged on a refunded purchase is refunded with it.
2.3 When a dossier is refunded, your license to it ends, and we ask you to delete any copies.
3. Paid services
3.1 The Question Brief, the Research Dossier, Ongoing Support and research consulting for physicians start only after a conversation and a signed agreement. The payment, cancellation and refund terms for each engagement are set out in that agreement.
4. Before you dispute a charge
4.1 If something looks wrong on your statement, please email us first. We can usually fix it faster than a card dispute can.
5. Contact us
Questions about this document go to lola@oserclair.com.
Oser Clair LLC · 2501 Chatham Rd #5095, Springfield, IL 62704