Consumer Health Data Privacy Notice

1. Who this notice applies to

This notice applies to consumers in the United States who share health-related information with Osér Clair through our website, intake forms, sessions, or other communications. Osér Clair is not a “covered entity” under HIPAA, but we still treat your health information with care and respect.

2. Categories of consumer health data we collect

We may collect consumer health data that you provide directly, such as:

• Physical or mental health conditions, symptoms, or concerns.
• Health goals, treatment history, medications, and supplements.
• Lifestyle information relevant to coaching (sleep, nutrition, movement, stress).
• Device or wellness-app data you choose to share with us.

3. Sources of consumer health data

We collect consumer health data directly from you, with your consent, including through:

• Intake forms and session notes.
• Email, messaging, or video sessions.
• Health trackers or records you voluntarily provide.

4. How we use consumer health data

We use your consumer health data only for purposes consistent with the services you requested, such as:

• Providing health research and coaching sessions.
• Preparing personalized summaries, plans, and follow-up.
• Communicating with you about your care.
• Billing and record-keeping.
• Complying with legal obligations.

5. How we disclose consumer health data

We do not sell your consumer health data. We may disclose it only:

• To service providers that help us deliver services (for example, secure video platforms, scheduling, or email).
• With your explicit consent.
• When required by law or to protect rights or safety.

6. Your rights

Depending on your state, you may have rights to access, delete, or withdraw consent for the collection of your consumer health data. You may also have the right to appeal a denial and to exercise these rights without discrimination or retaliation.

To exercise your rights, contact us at lola@oserclair.com. We will respond within the timeframes required by applicable law. If we cannot verify your identity, we may ask for additional information.

7. Consent and sensitive data

We collect sensitive consumer health data only with your explicit consent. You may withdraw consent at any time by emailing us; however, withdrawal may limit our ability to provide certain services.

8. Retention

We keep consumer health data for as long as needed to provide services, meet legal or professional obligations, and resolve disputes. When no longer needed, we securely delete or de-identify the data.

9. Changes to this notice

We may update this notice as laws or our practices change. The effective date will be revised and posted at the top of this page.

10. Contact us

Questions about this notice or your consumer health data privacy rights can be sent to lola@oserclair.com.