Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, and state of residence.
• Health and wellness information: symptoms, health goals, diagnoses, medications, and other details you choose to share for coaching or research support.
• Payment information: processed by our third-party payment provider; we do not store full payment card details.
• Usage information: pages visited, time spent on the site, and similar analytics data collected through cookies or similar technologies.

2. How we use your information

We use the information we collect to:

• Provide and personalize health research and coaching services.
• Communicate with you about scheduling, sessions, and follow-up.
• Process payments and maintain records.
• Comply with legal obligations and protect our rights.
• Improve the website experience and service quality.

3. How we share your information

We do not sell your personal information. We may share information only with trusted service providers who help us operate the practice (for example, scheduling, video conferencing, payment processing, and email hosting), and only to the extent necessary for them to perform their services. We may also disclose information if required by law or to protect our rights or safety.

4. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your choices

You can review or update your contact information by emailing us. You may also ask us to delete your personal information, subject to legal or professional record-keeping requirements.

6. Cookies and analytics

We may use cookies and analytics tools to understand how visitors use our website. You can disable cookies in your browser settings, though some features may not function as intended.

7. Children’s privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

9. Contact us

If you have questions about this Privacy Policy, please contact us at lola@oserclair.com.